FREQUENTLY ASKED QUESTIONS
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Pocket PCs does UltraMote® software support?
|A: UltraMote software
supports the Dell Axim X3/X30/X5/X50 & X51s, Compaq iPAQ
H31/36/37/38xx, HP iPAQ hx4700/05, HP Jornada 56x series, the Audiovox
Maestro, Fujitsu Pocket LOOX 600, Toshiba e310, e33x, e350, e550G,
e740, e750 and many XScale 2xx-based models with an IrDA port and
Pocket PCs can also use the UltraMote Extender® in combination
|A: The UltraMote Extender is
only sold and supported for use with UltraMote software on the
following models at this time - Audiovox Maestro, Compaq iPAQ
H31/36/37/38xx with external single-slot CF sleeve, Dell Axim
X5/X50/X51, Fujitsu Pocket LOOX 600, HP iPAQ hx 4700/05, Toshiba e550G,
e740 and e750.
am using a device with Windows Mobile 5.0 OS. When I install
UltraMote® software, I get an “unknown
publisher” warning. What causes this warning?
|A: Windows Mobile 5.0 now
looks at embedded certificates during application installation.
Unfortunately, applications with certificates will not install properly
on prior OS versions unless users upgrade to the forthcoming ActiveSync
4.0. Until this installation process is more seamless for end users
across OS versions, we will continue to provide a single installation
which works on all of our supported OS versions
(PPC2000/2002/2003/2003SE/WM5.0). In the meantime, users with Windows
Mobile 5.0 should just acknowledge the warning and
just downloaded and installed UltraMote® Software and am trying
to learn the first remote commands for my first device. I have checked
the system Settings>>Connections>>Beam page
to make sure that I have set the device to “receive all
incoming beams”. Why am I am getting a “learn
|A: After the first
installation, some models require a power down/power up cycle in order
for the settings to take effect. Just exit the Learn mode, turn off
your Pocket PC power, then turn back on and restart UltraMote Learn
do I customize the graphics or add skins to UltraMote software?
|A: You can import your own
graphics created from PC-based graphics programs into your Pocket PC
using ActiveSync to copy into the UltraMote software Skins folder.You
also can use some of the provided graphics in programs such as
Paintshop to customize your buttons. Paintshop has pre-defined
directional arrows, for example, that you can import to your custom
skin. Clipart can be imported from virtually any source, such as clip
art CDs or clipart websites, such as www.clipart.com. You also can add
any scanned art from your PC to your UltraMote software skin.
Please check out the new Paintshop skin templates provided on the
www.ultramote.com site and the step-by-step instructions on how to use
these templates with the graphics of your choice to quickly create new
I use more than 10 device/activity screens for a given location?
|A: Yes, beginning with v2.0,
you can now learn any number of device/activities, limited only by your
available memory. This allows you to have a fully customized activity
screen or "dashboard" for each favorite activity (i.e. watch movie,
listen to CD), and still have seperate screens dedicated to each device
(i.e. TV, DVD, Receiver) at each location. You can also use the screen
templates to "cut and paste" the buttons you desire for each activity
onto a single screen. For example, you can paste the 3 power buttons
you need to watch a movie right next to the two source input buttons,
then put the play, stop and pause buttons below. Of course, many users
prefer to create their own fully customized screens using their own
graphics or even images of their equipment.
can I do to enhance the range of UltraMote software?
|A: We cover some of these
challenges and recommended tips in our Setup and Operating
Instructions, which we developed based upon testing with all major
types of Consumer IR encoding. If you have tried these tips, and are
still not able to achieve satisfactory range, please email us your
brand/model number so we can try to accommodate any unusual encoding
types in future releases.
(excerpt from UltraMote software Setup and Operating Instructions):
MAXIMIZING YOUR CONTROL RANGE WITH ULTRAMOTE SOFTWARE:
NOTE: Pocket PCs and PDAs in general are optimized for data
communication according to the IrDA standard. This standard utilizes a
slightly different wavelength, different modulation frequencies and is
intended for short range communication. UltraMote software utilizes
advanced signal processing to compensate for many of these variances,
depending upon the limitations of your specific Pocket PC design.
However, UltraMote software will generally have a shorter control range
than the remote control that came with your device. Please try out
UltraMote software during the evaluation period, to ensure that the
control range with your equipment is satisfactory. Here are some
additional steps you can take to maximize the UltraMote software
1) Make sure to aim your Pocket PC towards the receiver window of the
device you are controlling.
2) If you have confirmed that UltraMote software is compatible with
your equipment, but are still not satisfied with the range, you should
consider purchasing the UltraMote Extender (r). The UltraMote Extender
is a proprietary card that fits into the slot in the iPAQ 31/36/37/38xx
CF expansion sleeve or the built in CF slot of the Dell Axim X5, X50 or
X51, HP iPAQ hx4700/05, Maestro, Toshiba e570/e550G/e740/e750, or
Fujitsu Pocket LOOX 600. The UltraMote Extender transmits more power,
at the proper wavelength, with a wide dispersion angle to provide up to
50 feet of control range.
3) There are also several external IR/RF extender devices on the
market. For example, UltraMote softwarehas been tested with the Recoton
DSC IR-100A, which is sold at Best Buy, Blockbuster and other retail
any UltraMote software buttons autorepeat for scrolling, volume
|A: Yes, older versions of
UltraMote software provided autorepeat on the hardware buttons only.
Beginning with v1.2.1, UltraMote software offers autorepeat on all
buttons. Simply tap the button to send a single command, or hold the
button to autorepeat (n/a for Toshiba e310 at this time).
UltraMote Extender be delivered outside the United States?
|A: Yes, UltraMote Extender
can now be shipped to the U.S., Canada and Mexico and to the following
countries worldwide: Aruba, Australia, Austria, Bahamas, Barbados,
Belgium, Chile, Colombia, Costa Rica, Czech Republic, Denmark,
Dominican Republic, Finland, France, Germany, the United Kingdom,
Guyana, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Jamaica,
Japan, Korea, Lichtenstein, Luxembourg, Malaysia, Netherlands, New
Zealand, Norway, Phillipines, Poland, Portugal, St. Lucia, Saudia
Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan,
Thailand, Trinidad & Tobago, Turks & Caicos, and
Vietnam. Shipping times range from 5-10 business days, depending upon
the UltraMote Extender work with the PC Card, Double PC Card, Double CF
expansion sleeves for iPAQ?
|A: The UltraMote Extender has
been tested with the iPAQ single CF sleeve, and the new iPAQ CF "Plus"
sleeve. We do not recommend using UltraMote Extender with any other
iPAQ sleeves at this time and cannot be liable for any damages
resulting from such use.
I run UltraMote software from a Flash Card?
|A: UltraMote software is
currently designed to have a fairly small footprint and work with a RAM
based directory structure. We have also found a very good use for the
CF slot when using UltraMote software – see the UltraMote
can’t I hear the audio cues (i.e. Learn start & stop
tones) as described in the Setup and Operating Instructions?
|A: Sounds must be enabled for
programs, which is a check box option on your Pocket PC
Main>>Settings>>Personal dialog screen.
I can't hear any tones in Learn mode, how can I tell UltraMote software
|A: Even if you do not have
sounds enabled for programs (Pocket PC
Main>>Settings>>Personal), or you have the
volume turned down, you will still get two visual indications during
Learn mode. First, the LED will light and/or flash during Learn mode.
Second, buttons which have not yet been programmed will be shaded. When
you press one of these buttons, you will see the shading invert,
indicating that UltraMote software is now waiting for the infrared
command from your remote control. UltraMote software ignores all other
screen taps while awaiting and analyzing the infrared command from your
remote (except a soft reset), to ensure the highest quality capture of
the command. When UltraMote software has learned the command, the
button will return to the normal color, indicating success for the
selected button. You may then continue to Learn additional buttons, or
exit Learn mode, which will cause the LED to stop flashing. If
UltraMote software does not receive an infrared signal within the time
specified in the Learn Timeout settings, you will see an error dialog
message. After you acknowledge by pressing OK, you will return to Learn
mode and can select the same or another button, or exit Learn mode.
in Learn mode, why do I keep getting a timeout error, even though I
have checked the remote control batteries and am sure it is sending to
the Pocket PC?
|A: Make sure that you have
infrared reception enabled in your system
Settings>>Connections>>Beam page. If you
have just installed UltraMote® software, see the similar
Only - UltraMote software seems to learn and send, but why can't I get
any response from my TV, VCR, etc?
|A: Both the send and receive
operation of the e310 are affected by the
Settings>>Connections>>Beam setting. Please
make sure it is checked at all times for proper learn AND send
learns properly, but why can’t I get it to send?
|A: Beginning with v1.2.1,
UltraMote offers support for both internal (IrDA port) and external
(UltraMote Extender) infrared operation (n/a for Jornada or e3xx).
Please make sure that you have the correct selection in the
Main>>Options Output Select box.
noticed my PPC has various processor speed settings, which speed
setting should I use for best UltraMote performance?
|A: While UltraMote software
can operate at any speed setting, we recommend that you use the highest
speed when in Learn mode for highest accuracy and widest device
do I do if my Pocket PC must be returned to the OEM and replaced under
Carepaq or similar warranty replacement programs?
|A: The UltraMote software
license is for a single unit, and is tied to the serial number to
prevent piracy and unlicensed use. We work with customers whose
original units were defective and must be returned to the OEM and
replaced and offer these customers a new key for the replacement unit
with proper documentation of such a return & replacement under
Carepaq or similar warranty programs.